# Harmony One Poor Support Practices Exposing Community to fraud **URL:** \ **Category:** Community\ **Created:** [January 9, 2024, 7:49pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816 "2024-01-09T19:49:48Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Temidayo\_Fabayo](https://yyz1.discourse-cdn.com/flex035/user_avatar/talk.harmony.one/temidayo_fabayo/32/7001_2.png) [@Temidayo\_Fabayo](https://talk.harmony.one/u/Temidayo_Fabayo)\ **Post date:** [January 9, 2024, 7:49pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816/1 "2024-01-09T19:49:48Z")
Hello all. After i undelegated my harmony one tokens 3 weeks ago, upon completion of the epoch, i could not find my harmony one tokens. I posted my problem in the community channel here and all l have had since thern is fraudsters posing has harmony one support staff hitting me up to help. I almost fell victim . My saving grace was the fact that my current harmony one wallet is empty. The last “harmony one” support staff stretched his luck during troubleshooting after giving me the run around and then finally asked that i deposit half of the value of my missing harmony one tokens in a new wallet to facilitae recovery. Though empty right now, i now believe that my current metamask wallet has been compromised through the ineptitude and stephen Tse’s team. I am goig ahead to dissociate my compromised metamask wallet from the staking website in case my ones magically appears , as it is now at risk For anyone reading this, i do not know how this will end. But know this HArmony One is not the project that gives you peace of mind. Find a way to move you assets out. Its a clusterfuck at Harmony One. So sad. Not sure where to turn for help as within the multitude of responses theis post will attract will include fraudsters that are in thei community looking to take advantage of people like myself who bought into the Stephen Tse’s Kumbaya narative Why will a simple link that says “support” not be on the [Harmony – Open Consensus for 10B](https://staking.harmony.one/portfolio/mainnet) website !!!. ---
**Author:** ![sherajr](https://yyz1.discourse-cdn.com/flex035/user_avatar/talk.harmony.one/sherajr/32/2754_2.png) [@sherajr](https://talk.harmony.one/u/sherajr)\ **Post date:** [January 28, 2024, 10:50pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816/2 "2024-01-28T22:50:44Z")
The Harmonauts DAO [discord](https://discord.gg/Mfm5QfKf4w) is a place where people are active and can help you. Unfortunately, it sounds like you may have had the harmony one browser wallet which was compromised and no longer supported. Maybe one of these other talk posts could help you: > [@Harmony One coins are trapped in a very old Browser Extension (Deprecated)](https://talk.harmony.one/t/harmony-one-coins-are-trapped-in-a-very-old-browser-extension-deprecated/18127): > > Hi, Please help. My Harmony One coins are trapped in a very old Browser Extension (Deprecated) . There is no connected Harmony One Wallet (Can’t quite remember how I got the coins on there. I am unable to change the fee in the old Browser extension in order to transfer the One coins out. In addition there seems to be no way to generate a seed phrase from the old Browser Extension (Deprecated). Can someone please advise > [@Google chrome extension issue](https://talk.harmony.one/t/google-chrome-extension-issue/2228/6): > > Hey mate. Just download Guarda wallet on your phone. Put your wallet one key in there and you can stake and collect rewards on guarda. Its way easier. When u decide to stake look for your current validator, normally there will be a different validator at start… click on it and search for your current one youre using. > [@I Can't Undelegate My One to My Metamask Wallet](https://talk.harmony.one/t/i-cant-undelegate-my-one-to-my-metamask-wallet/22723): > > Heya! So I’ve been struggling for weeks trying to unstake my ONE tokens on the main net that I have staked to the CheekyOne validator. When I go to claim rewards, undelegate or transfer funds, I get the window with the options of “Harmony Browser Extension (Deprecated)” or “Ledger Nano”. Obviously the first option can’t be used. The ledger option just keeps loading with no change and on the ledger it says “waiting for commands…”. I originally staked the tokens using the harmony browser extensio… ---
**Author:** ![Turi\_Haim](https://yyz1.discourse-cdn.com/flex035/user_avatar/talk.harmony.one/turi_haim/32/16369_2.png) [@Turi\_Haim](https://talk.harmony.one/u/Turi_Haim)\ **Post date:** [December 23, 2024, 7:35pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816/3 "2024-12-23T19:35:33Z")
Hey, same thing just happened to me. Do you happen to know of any lawsuits against harmony one for allowing scammers to scam on their forum with no regulation? ---
**Author:** ![Temidayo\_Fabayo](https://yyz1.discourse-cdn.com/flex035/user_avatar/talk.harmony.one/temidayo_fabayo/32/7001_2.png) [@Temidayo\_Fabayo](https://talk.harmony.one/u/Temidayo_Fabayo)\ **Post date:** [December 23, 2024, 9:02pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816/4 "2024-12-23T21:02:59Z")
No I do not . It will be great if there was already one . Pain feels fresh hearing that someone else has been ripped off . Regards Dayo ---
**Author:** ![Temidayo\_Fabayo](https://yyz1.discourse-cdn.com/flex035/user_avatar/talk.harmony.one/temidayo_fabayo/32/7001_2.png) [@Temidayo\_Fabayo](https://talk.harmony.one/u/Temidayo_Fabayo)\ **Post date:** [December 23, 2024, 11:08pm UTC](https://talk.harmony.one/t/harmony-one-poor-support-practices-exposing-community-to-fraud/23816/5 "2024-12-23T23:08:01Z")
Hopefully we get a class action . It appears the Harmony One team are enablers