Ray, thank you for your impassioned questions.
Much hard work remains from our positions as leaders within Harmony. That starts with engaging with everyone, including our users, who feel we have much further to go. To listen, and understand.
Supporting our major projects begins with supporting every builder with up-to-date and adequate documentation and tools at a minimum.
We must provide a better experience for every builder, big or small.
Support.Harmony.one is one way we are working to do just that. In addition, feedback from team members (current and prior) are defining points for how we improve morale and communication as a team.
We appreciate your passion, understand your frustration, and look forward to meaningful engagement with you as we continue to build.