Sejin,
Thanks for your honest feedback. I would like to try to address your concerns and wanted to do so from my personal account so as not to speak for each individual on the dao.
Hello Harmonious_Dude Glad to have the chance to talk with you first, as you know I follow and respect from time ago so I feel very comfortable.
I also want first of all to show gratitude for your positive way to accept a critique and for the time and dedication in your words and explanations.
I totally understand you speaking about yourself, I had a similar feeling when creating my post, you guys are a DAO, and itâs impossible to talk at 10 persons as one, and must be similar to reply also in the same way.
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" but almost every time I got no reply"
I am very sorry for this and took the time just now to review the personal messages you are referring to. It looks like only one comment was not met with a response (regarding the time of our spaces), but I did notice that a couple of times it took a couple of days to respond. I apologize for that and hopefully we can try and get more immediate responses to you in the future. Unfortunately we are still working on ways to engage the community more and have not figured out a way to properly utilize all willing volunteers. If there was a specific concern with one of the responses you did receive (or did not receive), please elaborate, so that we can try to better answer your concerns or questions in the future. There are multiple people that manage the account and perhaps we need to assign one or two people to better control the content and avoid being slightly disjointed in our response time, etc. Also, if you care to include any specific suggestions, I very much would like to hear them. I want to serve the community.
I already guessed that the account would be used for different individuals and not only one making it more difficult to keep the positive feeling of being talking with someone in a conversation that maybe the person at this moment has not initiated. I saw it already on several DAOS using the same account and I addressed them this issue too since I think is crucial for a DAO to make people feel cared for when addressing topics with them. So I encourage you guys to consider a solution for it
Talking about my experience. I know well When I contacted you the first time I could be looking just like a random neophyte without any special weight, asking maybe trivial questions.
Especially comparing myself to the veteran roster members in your DAO.
And thatâs ok, because thatâs exactly what I was, and perhaps what I still being.
But this makes a very important point.
I think Community Dao should (and particularly because is the âCommunity DAO) consider everyone who contacts you, whatever is their popularity, leverage, number of followers, or friends, to be treated with the MAXIMUM possible attention. Making no distinctions among and trying always to be polite, well mannered, and kind.
And if you wonder why, is simple: because youâre going to be in a power position representing the harmony community, and the way you talk, you address, and you respond to the people can make a HUGE difference and impact in how people perceive harmony as a whole.
Everyone on the DAO who uses the Twitter account should be very careful about this, even if maybe they are used to have a lot DMs and messages in their personal accounts due to popularity since popularity can create a few impolite habits when addressing people, and in personal accounts that is ok, but in the DAO account is not.
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âlater just send me what I would consider almost link spam without even say âhelloââ
Admittedly, this is not my favorite way to get word out for our tweets, but I have gone along with it (and even done it myself a couple of times) as the DAO came to a consensus to form an outreach team. We tried to be honest with the intention of it being to get retweets and that if anyone wishes to be removed from getting those tweets sent to them, then we would glady take them off of the outreach team. The reason for no âhelloâ or other dialogue within these tweets is because we are sending them to quite a few people and writing individual messages to each person would be quite time consuming. I do agree this is not the most elegant way of communicating our message and perhaps needs to be reconsidered now that our follower count is climbing and our reach is expanding.
On this point and with your permission I am going to dare to explain to you that is a common mistake and misconception I have found often in Harmony to believe that the number of retweets, the number of followers are directly related to the number of people you will reach, and the impact you will cause on them. And is not.
In fact, I can prove anytime how smaller accounts that are not focusing on pushing people to retweet or spread information are much more efficient spreading messages across a community than those who are mechanically and repeatedly asking users to retweet or spread a message.
The reason behind it is the fact that sending an impersonal DM to someone asking to share a tweet. Does not make that person connected to you and to the message, so finally, that makes that the original information in the tweet that might be originally interesting and valuable, becomes an advertising asset that no one really cares or even reads.
My advice here is to change the strategy, if you guys already noticed that doing this is making you behave cold with people and you feel unsatisfied with it, just stop. Try to spread information in a different way, text people and call them by their names, give them some feedback, talk to them as a person and then ask them to help:
Iâm gonna give you a good example about how to do it:
âHey Mrx, How are you today? Here is the community DAO! I am contacting you because we got some interesting news about this xxx event happening in harmony now. We believe this is quite important and we are trying to get the community involved. Would you mind reading it when you have the time, and maybe give us some feedback about it? We would appreciate it a lot and if you feel comfortable with it maybe you can share it also among your network!â
Does it require more time? Yes. Is it more complex and just send a DM with a Link? Yes.
But it is much more effective and makes people feel better and helps to spread the message? Yes yes yes
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âmore focused just on their personal inner circles and their individual interests and valuesâ
I can promise you I speak for everyone on the DAO when I say that this is not at all our intention and I would love some elaboration on this point so that I can look introspectively and see what I may personally be doing to give this impression. We may struggle in many ways, but we never wish to favor ourselves over others.
As I mentioned before, popularity can have a very heavy side effect on the way we behave with other people. This is a psychological effect that happens when someone has a lot of attention since from that moment, having attention is not very valuable anymore.
Find a person who receives their first DM in the network related to their job or their value and you will find a happy person willing to read it and to respond.
Now find a person who is having messages every day and you will find someone who often doesnât even want to read those DMs
The only way to address this problem is to work on it, use will, and decide to respond to everyone who contacts you like if it was the first day.
If you want to really know what makes people in your roster feel far away from the community and look like if they pertain to some elite inside of harmony the answer is Feedback, Attention, and communication:
Not giving credit or feedback to new people, to strangers, or to people who are more little than you in the community avoiding interacting with them. To have tons of followers but following back only to very few fellows. To not give likes and congratulate people like others do to you. All these things make someone look alienated and disconnected from the global group and engaged only to those who they consider equal around them.
Totally fine for a personal account of someone who enjoys popularity like if it was the high school, but not appropriate for DAO working for the community! Is something that needs to be cared about!
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âestablishing a goal of having 5000 followers while you donât follow back the people of the community that you are representing I think is very wrong.â
Our main reason for this goal was to extend our reach so that any future initiatives or governance proposals can be made visible to as many people as possible. This seemed like a reasonable milestone for us, but I understand your point. Perhaps we should set a standard of following back everyone if you and others feel it is important. It would take some persistent legwork at this point given the limitations of twitter in that you can only follow a set number of accounts per day without being tagged as a spam account. Like I said, though, if this is seen as an important goal by the community, I think we can get to work on it.
I would love to see you and I will respect and applaud that you follow back to every member of the harmony community that follows you.
Because they are the community you are willing to represent, and if you canât do something so basic as following them back, then how are they going to feel they are represented and cared for by you?
And more importantly, how are you going to listen to the community if you donât even follow them? I donât know who among you decided to encourage it but it was a huge mistake that does not help the DAO.
I think you should change your goal, and instead of saying âWe want 5000 persons to follow and hear usâ you should say âI want to hear and listen to what 5000 members of harmony have to sayâ
And Iâm gonna promise you something in a personal note. If you do this, the reach you are going to have is much stronger and wider than following just a few.
(For last dont worry too much. You can follow back around 50/100 of your followers every day and you will be fine in a few weeks. There are even calculators for this and following people has almost no penalty by twitter, different from unfollowing them which it has.)
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âmore polite, more friendly, better mannered, and more equal towards everyone elseâ
I do sincerely apologize if there is a way you feel poorly treated by the DAO and, if you are willing, would love to know more about why you feel this way.
I will not make it personal, addressing people in your roster who did not even reply to me when I tried getting to know and offering them help on some issues they were asking after attending the first twitter spaces of the DAO, because Iâm just an individual and my personal case is meaningless when talking about the community.
So instead I will tell you only that trying to talk with the community DAO account, trying to be friendly like I was, trying to learn like I was, trying to collaborate like I was and having those cold delayed answers and then just random DMs with links without a hello, feels bad. Especially if you are little like and willing to participate like I was. Because it kills the will of being participative.
And I will not lie, Now I have matured too and I donât mind anymore, but in that moment when I was trying to get to know people and after offering the DAO to collaborate with you, after retweeting your links and seeing that you even did not follow me back, felt quite bad at that moment, like if you consider me irrelevant.
And if it felt bad to me at that moment I can imagine it might feel bad also to other people
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I hope Iâve addressed your concerns at least a little and would like to continue the conversation with you to better ourselves. Iâd like to take a moment to share some about our experience in trying to get this Community DAO functional and built for the future. Building it from scratch has proven to be quite difficult. There have been a few obstacles, most notably communication, within the council. While we all have faith in each otherâs abilities, there has been some difficulty establishing constant communication with each other to get tasks completed. Several governors have not kept a constant line of communication open and have been difficult to reach for some time. In the interest of being transparent, the DAO has been primarily a team of 5 consistent contributors. Originally our plan had been to split into groups based on, mostly, similar time zones, but also interests and skill sets. This lack of contribution has forced the 5 of us to take on the majority of DAO work and has made it difficult to properly delegate tasks into smaller groups (and perhaps be more efficient) as the others either have outside obligations consuming their time, personal issues they are dealing with, etc. I would like to note, though, that DAO work is at will and no governor is under specific obligation to contribute a set amount of time. I would be lying if I didnât say it has gotten frustrating as there are many capable and willing community members that would gladly make themselves more available and would be more ambitious to make this thing work.
With that being said, there are a some things I hope we are able to accomplish in the coming months. Being the first persistent council and elected to a 6 month term (future councils will serve 3 month terms), our main goals are to build an infrastructure that will allow transitions to future councils to be more seamless and to work to create future sustainability for the DAO. Firstly, we have composed and ratified our governing charter. This was a big undertaking because we wanted to make sure we built a document capable of providing a governing framework for future DAO councils to reference, removing some of the guessing regarding how to proceed in certain instances, such as passing HCIP proposals. Some other things we hope to achieve in this line of work would be to build a collection of documents and âlearned experiencesâ to hopefully ease the transition period of future councils. Being such a new endeavor, the initial period of this DAO was a little difficult in that we all had an introductory period where we were getting on our feet and figuring out how to proceed. Thatâs not to say we have things figured out now, but we think sharing any info we have can be valuable as the DAO builds for the future.
As to the second point of sustainability, we are hoping to make some headway towards building a DAO that can stand on its own feet and not be reliant on funding requests such as these. Ultimately it would be great to have funds that just need governance proposals to be passed in order to be used. As it stands, though, the governors putting in time now are left wondering if we will have a multisig wallet with funds in it. It is really beginning to affect productivity. I would say the biggest concern of ours is that we have had this request up for nearly a month now with no response from the team. Do we need to provide something else? Are there deliverables they wish to see us accomplish? Without any response at all we do not know how we are to proceed. To achieve sustainability, we have considered a number of things, but one thing we have gotten positive feedback about and would like to proceed with is giving functionality and use case to the crazy.one domains. When initially launched, it was stated that the funds collected from the purchase of these domains would be left to the Community DAO to manage. We do not have access to these funds at the moment. Currently, the only use case for these domains is showing your most recent tweet. We wish to explore options to allow for many features including, but not limited to, displaying NFTs, allowing personalization of the page, etc. We would love to see crazy.one domains be usable for many things, making them a desired purchase of any community member and thus provide for a sustainable DAO.
We do not wish to limit ourselves to infrastructure and sustainability, though. We have a number of community-requested initiatives we would like to explore and achieve. We must be funded if we hope to achieve any of these things, though. Harmony has put forth the goal of paying DAO contributors and have committed $1 million to help get the Community DAO up and running. We are simply asking for a âtopping upâ of the multisig with a portion of these funds to help us achieve these things. We are willing to answer any of the core teamâs questions or listen to their, or the communityâs, input as to what we need to do in order to proceed.
You addressed my concerns pretty well and I am very satisfied, in fact as you know you were one of the first persons I interacted with in twitter after arriving to harmony and you know because I already made it public in the past that I consider you a very valuable member of the community and I admire the work you constantly do.
This intervention of mine was then obviously for the Dao as one and not for anyone in particular.
About the information you shared at the end of the post I truly appreciate it, because it gives a different perspective about whatâs going on among you guys and what are the difficulties you are addressing yourselves, itâs very helpful and it gives light to understand much better everything about you
I will not reply here for not make this super long conversation even longer, but I will let my door open in case you guys need some extra collaboration, I am quite familiar with interacting with communities even professionally and I would gladly help you to solve issues related with communication and organization for it, and I am pretty sure many other people in the community would also be happy to help.
Maybe counting and being involved with the community more directly is very positive for the community DAO
Because If you guys fix those issues mentioned here, me, I will be the first to encourage everyone for your funds and for any help you need since I truly believe a Harmony Community DAO is something we really need in this very stage we are.