Buy page throwing 404 error and Buy button disabled in Metamask

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1

I sent an email to hello@harmony.one last week. It was the only email address I could find, and I was unable to find any support mechanism at all on the website. As I’ve not had an answer, I thought I’d try here.

Just wondering if the Harmony team has intentionally disabled the ability to buy ONE tokens from the website? I’ve made a couple of purchases in the past that were successfully completed by Simplex when I initiated the purchase here:

https://www.harmony.one/buy

Right now, it’s simply throwing up a 404 error page. I notice that the BUY button is also disabled on the MetaMask dashboard. Is this a technical problem the team is working to resolve or have they stopped being the bridge to purchases for their own tokens? I’d be curious about it perhaps being a glitch with my account if it was just a problem on MetaMask, but don’t think that’s the case since the entire Buy page on the actual Harmony website seems to have disappeared.

I’ve tried it in several different browsers but they all throw the same error. Not sure what else to do in the absence of an answer from the Harmony team directly.

Many thanks for any assistance someone might be able provide!
Sue.

2

Have not heard anything in regards to that link you supplied. However, it looks like you may still buy via Simplex. I went to their website (https://www.simplex.com/) > buy crypto (https://buy.chainbits.com/) and it looks like Harmony is on there.
Not sure what their fees are though, personally would suggest trying to get from an exchange or a DEX.
Hope this is helpful!

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3

Thanks, @PiStake for your reply and suggestions! I really appreciate it!

I tucked in a separate thread simply asking how to get help from Harmony where a couple folks offered additional suggestions as well. Looks like my own reply there has temporarily hidden the thread. I don’t want to duplicate post but will link to it here as others may find the ideas shared there to be helpful if they have encountered this problem too. Hopefully the post is visible again shortly.

https://talk.harmony.one/t/is-there-any-direct-support-from-harmony-at-all-falling-between-the-cracks/

Many thanks!
Sue.

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