Missing ONE after claiming rewards - nothing in portfolio or metamask

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1

Please help me with my missing ONE

I’ve been staking ONE on staking.harmony.one for ages. Decided to check in the other day and see how things are going. I can see in my portfolio that there were rewards so I clicked Claim Rewards. It then asked me to connect via Metamask via chrome extension which I did.

I then get a message in Metamask saying something I couldn’t work out, and later realised it was probably due to not enough ONE to deal with gas fees.

But now I have no ONE in metamask, and none in my portfolio on staking.harmony.one.

Metamask support say its not something they can help with.

There is no activity listed in explorer.harmony.one

Have I lost it all? What can I do? Please help, I’m very confused

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2

Hello pauly,

Could you please try to provide some screenshots, wallet address etc.

If there is someone here to help, he will need them definitely.

Hoping you to recover.

Have a good day.

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