Tokens never arrived Ledger

Hello. Can anyone advise.
Dec 2022 I tried to send tokens from crypto.com to Ledger (I thought they could be stored there)
I obviously did something wrong, because the tokens left crypto.com, but never got to my Ledger.
I can see my transactions on Harmony Explorer. Is there any route to recover them?
I vaguely remember that crypto.com knew about the problem, as others were doing the same thing, but would only help for a ripoff fee?
Appreciate any advise, or confirmation that they’re lost. Ta

thanks Ben.
I will try that.
Why does it say that my post has been flagged and is hidden?

OK. No worries. I’m sure it’s not important. I was just curious.
All good thanks.
I will try live support