Cannot claim rewards or restake using Ledger

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Hello, I have used my Ledger NANO (daily) for years for storage and staking. Today, 09/16/2024 I cannot claim or re-stake my rewards using my Ledger. Is anyone else having this issue or know of a problem? I generally re-stake once or twice a day, I’ve never had this issue. Thanks community.

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Excellent, thank you for the rapid response. The Harmony Team is AWESOME!

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Excellent, Thank you for the rapid response.

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It seems you’re having trouble claiming or re-staking rewards with your Ledger Nano today. While I can’t confirm if others are affected, here are some possible reasons and fixes:

  1. Check Ledger Updates: Make sure your Ledger Nano’s firmware and the Ledger Live app are updated. Outdated software can cause compatibility issues.
  2. Browser & Wallet Extensions: Clear your browser cache, try a different browser, or update wallet extensions like MetaMask. Reconnect your Ledger if necessary.
  3. Network Congestion or Maintenance: The blockchain might be congested or under maintenance. Check official channels for updates.
  4. Security Features: Verify your PIN and network settings on your Ledger and dApp.
  5. Staking Platform Issues: Check for issues with the staking platform’s smart contracts or user interface.
  6. Connection Issues: Try a different USB port, cable, or reconnect via Bluetooth if using wireless.
  7. Gas Fees: If you’re on Ethereum, high gas fees could be causing transaction failures.

Next Steps: Restart your device, check for outages, and if needed, contact Ledger or the staking platform’s support team.

Let me know if you need more help!

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I undelegated one single coin and after that the issue was fixed, I was able to claim my rewards and re-stake.

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I am running into a similar problem. I am unable to transfer my ONE to my Ledger and have completed the above? What other options do I have. It is not ‘seeing’ the ledger and just showing the "please verify and sign the transaction. Additionaly, the transfer process refers to a dapp? What dapp? Your app has been depregated ?

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Scam poster, don’t go to the link, beware!