Hello, I have used my Ledger NANO (daily) for years for storage and staking. Today, 09/16/2024 I cannot claim or re-stake my rewards using my Ledger. Is anyone else having this issue or know of a problem? I generally re-stake once or twice a day, I’ve never had this issue. Thanks community.
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Excellent, thank you for the rapid response. The Harmony Team is AWESOME!
Excellent, Thank you for the rapid response.
It seems you’re having trouble claiming or re-staking rewards with your Ledger Nano today. While I can’t confirm if others are affected, here are some possible reasons and fixes:
- Check Ledger Updates: Make sure your Ledger Nano’s firmware and the Ledger Live app are updated. Outdated software can cause compatibility issues.
- Browser & Wallet Extensions: Clear your browser cache, try a different browser, or update wallet extensions like MetaMask. Reconnect your Ledger if necessary.
- Network Congestion or Maintenance: The blockchain might be congested or under maintenance. Check official channels for updates.
- Security Features: Verify your PIN and network settings on your Ledger and dApp.
- Staking Platform Issues: Check for issues with the staking platform’s smart contracts or user interface.
- Connection Issues: Try a different USB port, cable, or reconnect via Bluetooth if using wireless.
- Gas Fees: If you’re on Ethereum, high gas fees could be causing transaction failures.
Next Steps: Restart your device, check for outages, and if needed, contact Ledger or the staking platform’s support team.
Let me know if you need more help!
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I undelegated one single coin and after that the issue was fixed, I was able to claim my rewards and re-stake.
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