Does that mean that the funds will be split evenly between the three of them and fully spent in 3 months?
I urge other community members to look at this more critically.
I think it’s critical that funding proposals of any type leave little to no room for ambiguity on how those funds will be used. Right now, I feel there’s too little information on where the money will go and how it will be managed. For example, we hope to get Elbow back into Telegram, but the budget doesn’t provide information on how funds are used if that fails to happen.
If Elbow returns, $50K equates to paying each moderator an annual salary of $66,700 for a 3-month period. For comparison, this is above the average salary of a Level-2 Help Desk Technician in the US.
If Elbow doesn’t, $50K equates to paying each moderator an annual salary of $100,000 for a 3-month period. For comparison, this is near the starting salary for a pharmacist with a doctoral degree, or top salary for a Help Desk Manager supporting critical staff at a large organization.
Will any of these funds be used to pay for special projects? If yes, what portion of the budget is allocated to special projects and what are those projects?
Further, we should also determine the fair market pay for moderators.
So, I propose that we use this thread to discuss the framework we would like Community Operations to take. Personally - I like the idea of each social channel (i.e. Twitter, Telegram, Reddit, etc) having a leader that specializes in that forum and who can use their expertise to the greatest effect.
@Sam
If we’re looking to provide a more structured technical support (which I gather from previous posts, itself carrying a number of caveats that must be documented) then I believe it should be separated into its own position outside moderator duties. It should be its own role defined with it’s own salary and responsibilities to provide a clear understanding of expectations and job requirements.
If this is the path we’re looking to take then I feel there should be one proposal to fund the moderating aspect of the Telegram team, and one proposal to begin a technical support program with clearly defined roles, responsibilities, SLAs and scope of support, and estimated overhead for tools and platforms needed. A single person could fill both roles of moderator – and – technical support, increasing their income, but I see them as two separate positions each with their own detailed job descriptions and budgets.
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However, I think this all depends on whether or not this level of technical support is needed. Are we ready to take on this responsibility and liability? Are the issues and questions from the community so varied and challenging that support tickets and dedicated techs are warranted? Or is this something we can accomplish through a thorough and well written FAQ that’s accompanied by a series of well edited YouTube tutorials and troubleshooting tips?
I think these are important questions to answer before we proceed. We should avoid paralysis by analysis and figure out how to move forward, but some baseline questions (above) will help everyone understand which direction to proceed and not without a clear direction.
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As for social channel specializations, I agree @Sam, though I also believe that we shouldn’t label one social channel “Community Operations” while excluding the majority of the Harmony community (Facebook, Twitter & Reddit). This will only create a fracture in how the communities are managed. This should be a united effort for maximum effect and team work.
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Moderator can exist in more than one channel and increase their income assuming that person meets the requirements and is familiar with how to manage the channel.
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If time permits, that same moderator can be on one or more DAOs to contribute and earn more for their hard work, run a validator, or even assist in more than one chain to help make a healthy living. Hard work should be rewarded here, but let’s propose funding in a clear and structured manner.
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Branding should be unified, representing the team or Harmony, and all moderators should be under the same parent umbrella from my perspective. One team with different specialties based on familiarity, understanding, and comfort level with a given social channel.
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Each sub-group meeting daily, and all sub-groups meeting together monthly over Zoom.
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Leaders for each channel should meet together weekly to strategize and disseminate information across the channels, while also in a dedicated space for real-time communication.
// Next steps…
As for next steps, I think another proposal is needed, Telegram moderators should be funded ASAP to help keep people from leaving again, and the new proposal should be created with clear detail on how funding will be used, the responsibilities of the role, and why the proposed amount is fair pay for the role. While they’re funded fairly (and with transparency) the 2nd step would be to define whether we’re providing support and what that entails, and how to move moderators into an ambassador role, under one umbrella and representing Harmony with a unified vision.
Apologies for all the edits but I felt it’s important that we iron out these details so we can move in the right direction for the right reasons. Let’s get this funded. Please read above if you skipped to this line.